How implicit beliefs influence trust recovery.

Beyond Belief: How Implicit Beliefs Influence Trust

We demonstrate that implicit beliefs influence trust. In an experiment, we induced one of two types of implicit beliefs: entity beliefs about negotiation ability (a belief that negotiation ability is fixed over time), and incremental beliefs about negotiation ability (a belief that negotiation ability can change over time). We find that people induced with entity beliefs maintain trust in their...

Perceptions of High Integrity Can Persist after Deception: How Implicit Beliefs Moderate Trust Erosion

A longitudinal Study of Trust and Perceived Usefulness in Consumer Acceptance of an eService: the Case of Online Health Services

Despite the proliferation of e-services, they are still characterized by uncertainties. As result, consumer trust beliefs are considered an important determinant of e-service adoption. Past work has not however considered the potentially dynamic nature of these trust beliefs, and how early-stage trust might influence later-stage adoption and use. To address this gap, this study draws on the the...

Running head: DEVELOPING TRUST: FIRST IMPRESSIONS AND EXPERIENCE 1 Developing Trust: First Impressions and Experience

Using the repeated Trust Game, we investigated how first impressions and experience affect trusting dispositions, beliefs, and behaviors. As in previous research, trusting beliefs and trust-related behaviors were greater at the start of the game for partners with trustworthy faces; and higher later in the game for partners who reciprocated. Three additional findings extended beyond the previous...

Construction of Trust Beliefs through Response to Online Negative Product Review: a Justice Perspective

How does a vendor’s explanation to negative online consumer reviews influence consumers’ trust in the vendor? Little understanding is available in either service recovery literature or ecommerce literature. In the online environment, a vendor’s response to customer complaints is often posted on a website and examined broadly by consumers including complainants and potential consumers. This is d...